OVERVIEW

Optipath Systems (“Optipath”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal and business information shared with us.

This Privacy Policy outlines how information may be collected, used, stored, and disclosed in connection with our services.

INFORMATION WE COLLECT

We may collect information including:

  • Names and contact information
  • Company information
  • Billing and payment information
  • Project requirements and communications
  • Technical system information relevant to services
  • Support requests and operational data

Information may be collected through our website, forms, invoices, communications, meetings, integrations, or client systems.

HOW INFORMATION IS USED

Information may be used to:

  • Provide and support services
  • Deliver software and automation solutions
  • Process invoices and payments
  • Communicate regarding projects and support
  • Improve workflows and operational systems
  • Maintain security and fraud prevention
  • Comply with legal and financial obligations

PAYMENT PROCESSING

Payments may be processed using third-party providers including Stripe, Helcim, QuickBooks Payments, Wise, TD Bank, financial institutions, or other approved payment providers.

Optipath Systems does not directly store full payment card numbers on its own systems.

Payment information is handled according to the policies and security standards of the applicable payment processor.

THIRD-PARTY SERVICES

Our services may involve third-party platforms and providers including:

  • Retool
  • Google Workspace
  • Stripe
  • Helcim
  • QuickBooks
  • Slack
  • Amazon Web Services (AWS)
  • Google Cloud Platform (GCP)
  • Cloud hosting providers
  • APIs and integration services

These providers may process or store information according to their own privacy and security policies.

DATA SECURITY

Optipath Systems uses commercially reasonable administrative and technical safeguards intended to help protect information from unauthorized access, misuse, or disclosure.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

DATA RETENTION

Information may be retained for operational, financial, legal, security, backup, and support purposes for a reasonable period of time.

CLIENT RIGHTS

Clients may request reasonable updates or corrections to their information by contacting us directly.

COOKIES & ANALYTICS

Our website may use cookies, analytics tools, or related technologies to improve website functionality and understand usage patterns.

CHANGES TO THIS POLICY

This Privacy Policy may be updated periodically to reflect operational, legal, or service changes.

CONTACT

Optipath Systems
optipath.ca/contact